Durban, South Africa - 00361
To provide end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities.
Requirements
- 4.5+ years’ experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent.
- Bachelor’s degree/diploma in Computer Science required.
- MCSE or similar certifications preferred.
- Hands on experience on Desktops & Laptops, Citrix client, both windows software and hardware.
- Troubleshooting MS Office package 2010 and above.
- Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
- Excellent Team Management, Team Motivation & Development skills.
- Prior experience troubleshooting, resolving and supporting desktops, laptops, applications, hard phones and WIFI devices.
- Demonstrable experience in ticket resolution using Remedy and ITIL based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards is required.
- Flexibility to work overtime as needed
Responsibilities
- Excellent proven skills on service management fundamentals with hands on expertise in Problem Management, Incident Management, RCA & Ticket Analysis for deskside scoped equipments.
- To support/trouble shooting the local servers and network devices with the help of Network and Servers team remotely. Intermediate knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills. Adept at Ping & Tracert Analysis, voice infrastructure at deskside level, capturing AD GP test outputs for analysis, troubleshooting DNS resolution errors, use of net commands, IP config etc. & maintaining Hub room and Data Center Structured Cabling.
- Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software aspects.
- Hardware – expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Avaya hard phone config. Video Conferencing equipments etc.
- Software- OS level troubleshooting in Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco & Avaya phones.
- Evaluate scenarios to effectively capture & recommend inputs to help make decision on process exceptions.
- Trouble shooting & co-ordination for high impact/severity 1/2 issues & communicating real time updates to the BRC team.
- Hands on experience on IT Support / IT Operations & End to end IT Service Delivery, Shift Management.
- Supporting onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements.
- Manage BCP testing & failover by completing/coordinating checkouts on the floor.
- Ensuring compliance and security for the site. Maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance
- Hands on handling of IT Ticket resolutions on ITIL based framework, maintaining systems compliance and audits to ensure 100% contract compliance.
- Raise change requests with supporting artifacts as defined in the process.
- Bit locker Desktop validation, OU Users Policy validation & Computer OU Policy validation.
- Installation of Encryption software on all the desktop/laptops to ensure compliance.
- Achieving and Maintaining high IT VOC scores from operation teams.
- Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment.
Apply Now New York, NY, USA - 00362
Looking for a Senior Director who will deliver critical data, insightful research and comprehensive analytics that empower clients to make informed decisions. The successful candidate will work in a dynamic environment where innovation is encouraged and collaboration is key to developing solutions that address the evolving needs of global markets.
Requirements
- 10+ years of experience in project management, product marketing, commercial operations, or program management roles.
- Proven experience leading cross-functional initiatives in a B2B, media, or tech environment.
- Familiarity with product launch cycles, agile product development, and sales enablement processes.
- Understanding of commercial operations, marketing communications, and product lifecycles.
- Exceptional project management and organization skills.
- Strategic thinker with strong execution discipline.
Responsibilities
- Great opportunity to join a high growth business with a collaborative, performance driven culture.
- High visibility across Senior Leadership team and ample professional and career growth opportunities as part of a highly dynamic team that plays a vital part in shaping and executing revenue strategies.
- Co-own launch dates with Product, ensuring that launch timelines reflect project progress, viability, and GTM readiness.
- Provide end-to-end visibility of all active GTM projects and maintain a consistent, reusable framework across launches.
- Manage GTM project plans and workbacks, coordinating tasks, timelines, and dependencies across Product, Strategic Pricing, Commercial, and Operations.
- Convert product roadmaps, release schedules, and approved pricing/packaging changes into detailed launch project plans with clear workstreams, deliverables, and handoffs.
- Define and maintain project milestones, owners, dependencies, and RAID logs (risks, assumptions, issues, dependencies) across functions to keep GTM initiatives on schedule and within scope.
- Clarify and document GTM launch RACI and decision rights across Product, Strategic Pricing, Commercial, and Operations, and ensure issues have clear decision owners.
- Schedule and run launch readiness reviews, track and close action items, and document go/no-go decisions agreed by Product, Strategic Pricing, and Commercial leadership.
- Serve as the operational liaison between Product, Technology and Commercial leadership, turning agreed goals and priorities into concrete project plans, timelines, and cross-functional workstreams.
- Maintain cross-functional visibility and communication through concise dashboards, status reports, and stakeholder updates that highlight progress, risks, and required decisions.
Apply Now Johannesburg, South Africa - 00363
We are looking for a Chief Human Resources Officer (CHRO) to provide strategic HR leadership and advisory support. The CHRO will be responsible for building strong relationships across the organisation and delivering expert guidance across all areas of Human Resources, with particular strength in organisational assessment and development. The successful candidate will play a proactive, visible role in shaping the people strategy and supporting the organisation’s overall objectives.
Requirements
- Bachelor’s Degree in Business or Human Resources Management (e.g.: B.Com, B.BusSci, BA Human Resources) at NQF level 7
- Relevant postgraduate qualification will be an advantage
- Minimum of 12 - 15 years of Human Resources experience of which 10 years at a Senior Management/Executive level
Responsibilities
- Assist in developing the Group Business Strategy Act as a strategic member of the Exco team to align the development and implementation of HR programmes and processes to provide organisational synergies, improve communications and enhance overall effectiveness of the organisation through its human capital.
- Provide consultative advice to management regarding the execution of business strategy and participate in corporate-wide human resources initiatives.
- Evaluate company culture through various means such as employee surveys and recommend changes in policies, procedures, and practices as needed to meet corporate strategic plans and goals.
- Ensure that employee performance management and total rewards strategies are aligned with corporate goals and objectives.
- Benchmark best practices in talent management and organisational effectiveness to develop a clearly defined HR strategy and ensure effective communication regarding the strategy to include, but not limited to, the following: organisational culture, visions and values.
- Delegate, coach, develop and manage a diverse and geographically dispersed team.
- Work with executive management to establish a sound plan of management succession that corresponds to the strategy and objectives of the organisation.
- Ensure human resources compliance with applicable employment laws.
- Represent the Company in litigation as an HR expert.
- Lead and provide coaching and mentoring to HR staff and ensure that the team is focused on prompt and accurate service to all customers internally and externally.
- Oversee and manage executive recruitment activities.
- Perform other functions and duties as needed and/or assigned by Group CEO.
- Provide the strategic alignment, socialisation and successful embedment of the culture themes into the current initiatives that will drive the culture evolution.
- Lead and drive talent management, performance management, training and development.
Apply Now 
